It's not always easy buying a mobile phone. We know it's often hard to make a decision without actually touching, feeling and seeing the phone before you decide to buy it. But even buying a phone from a regular store has its problems. You often just don't know if you like a phone until you have had a chance to turn it on, use it, test the reception and everything else.

Here at Phones Direct, we offer you our unique solution:

Our 7 Day, No Questions Asked, Unconditional Money Back Guarantee on mobile phones only.

For every phone purchased from us, we give you 7 Days to see if the phone is right for you. You can do everything you can think of to really see if you are truly happy and then decide if you want to keep the phone. Even if the phone just doesn't feel right, just send it back and we will cheerfully refund your money, no questions asked.

Please note, it is the customers responsibility to check mobile phone carrier compatibility. We cannot offer refunds if it is found a mobile phone will not work on Telecom, 2Degrees or Vodafone NZ network frequencies.

Even if you change your mind and just don't like the color, we will refund your money quickly and cheerfully. That's a promise. Just contact us by email at rma@phonesdirect.co.nz within 7 Days and let us know and we will take care of it.

The only thing we ask is that the phone be in absolutely brand new condition, i.e., everything must be in perfect condition with no marks and none of the plastic or screen protectors removed, along with all accessories as well as the original box and packaging. You just simply send it back to us at your cost (using any shipping you like as long as it is insured with a tracking number).

As soon as we receive the phone and check it out, we will refund your money within 7 days. (Of course, the shipping costs are on you but hey, it's worth the peace of mind!)